auditorium
Technical Support Consultant

Technical Support Consultant

Location: Utrecht, Netherlands

Job Role

As a Technical Support Consultant at Redwood Software you will be responsible for assisting our customers in solving the technical issues that they are experiencing with our Cronacle, RunMyJobs, Report2Web and RoboFinance software.  Externally, you will be in contact with technical staff who work for our customers’, such as System Administrators, System Operators and Technical Consultants to analyse, verify and solve their issues. Internally, you will work closely with our Delivery and Development departments in order to provide the highest level of support.

Responsibilities
  • Analyse and provide solutions to technical problems as well as providing proactive support to prevent problems from occurring in the future
  • Create reproduction cases for development and test provided solutions / patches
  • Provide remote, and sometimes on-site support for installations, configurations and upgrades of our software
Skills
  • VB script and Java knowledge
  • Working experience with Microsoft technologies such as Windows Server 2012 and SQL Database
  • A good understanding of System Administration (Linux/Windows)
Very straight forward process. Good feedback on next steps and progress from recruitment team.
Anonymous, Glassdoor, 2015

Start the approval process

Simply Fill Out This Form and Upload Your CV/Resume

I love the feeling of being part of something where everyone works together to make a difference. You feel you are really getting something done. With Redwood, you feel like you own it and there is a great sense of family.
Anonymous, Glassdoor, 2015

contact us

Thanks for filling out our contact form. We will look over your message and get back to you as soon as possible.
If you wish to speak to a representative about Redwood, please feel free to call us at your nearest Redwood office location »

Support

If you wish to speak to a representative about Redwood, please feel free to call us at your nearest Redwood office location »